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Application Support Analyst - Midlands

Application Support
Ref: 435 Date Posted: Tuesday 15 Jan 2019
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Great opportunity for an Application Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be to ensure the provision of high quality product support to our client’s customer base.

Job Title: Application Support Analyst

Location: Dudley

Salary: £22,000 - £27,000  

Duties

  • Key focus on ensuring all incidents, problems, service requests and change requests are dealt with in a professional manner within the SLA and to the satisfaction of the customer.
  • Develop knowledge and skill sets to confidently support products and solutions
  • Utilise knowledge and experience of operating systems and databases to investigate reported faults.
  • Utilise internal test systems and remote support methods to investigate reported faults.
  • To retain ownership of all issues logged by the customer until resolution.
  • Liaise with Development to find resolutions to reported software faults and to ensure that defects and change requests are managed effectively.
  • Liaise with other departments within the company (i.e. Project Managers, Account Managers, Consultants) when needed to ensure all issues logged are dealt with satisfactorily.
  • Assist Project Managers with issues that are occurring whilst the customer is still in the project phase.
  • Develop customer relationships and attend customer sites when required.

 

The successful candidate will have previous experience working in a similar position and will have working knowledge of a range of Microsoft Products including Word, Excel, Power Point and Project. You will have good knowledge of SQL /MS SQL Server 2008 to 2017. You will be a strong communicator with good interpersonal skills.