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Desktop Support Team Leader - South East

Service Desk / Customer Service
Ref: 534 Date Posted: Thursday 04 Apr 2019
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Desktop Support Team Leader – Luton
12 Month Fixed Term Contract
Salary: £28,000 - £33,000 (+ benefits)
Technical Skills: Active Directory, Group Policies, Citrix, VPN, SCCM, Windows 7 / 10, ITIL

Are you a Desktop Support Engineer with experience of leading a team seeking a role with a Top 25 Glassdoor Employer?

We are looking to recruit a Desktop Support Team Leader for a global software & solutions organisation based in Luton. This will initially be a 12 month fixed term contract. You will work as part of the 2nd Line team and will be responsible for leading a team of 5 Engineers and providing escalated support to customers on desktop technologies.

Main Responsibilities:

  • Provide support for the end user devices including and not limited to Desktop, laptops, Tablets, Smartphones and Wyse Terminals
  • Support and maintain the End User Infrastructure Service to contracted SLA's using LANDesk
  • Provide support for project and small work order activity in a technical capacity
  • To provide and support the current Windows 7 including install of Licensed and not licensed software
  • Assist in the provision of 3rd Line Incident, Problem, Release and Deployment Management, as necessary
  • Ensuring that internal processes are followed and that service desk incidents  are updated in an accurate and timely manner
  • Create and update process documentation

In return my client can offer a competitive salary & package and the opportunity join a leading software and solutions company that has gone through a sustained period of growth.