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Network Project Engineer, Cisco - Dorking - South East

Infrastructure / Networking
Ref: 84 Date Posted: Wednesday 05 Dec 2018
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Role:                Network Project Engineer, Cisco - Dorking, CCNA/CCNP

Package:          Up to £45k + Pension, Life Cover & Private healthcare

Type:                Permanent

Location:          Dorking

A leading supplier of IT software & Managed Service solutions require a Network project Engineer to assist with new implementations and support existing customer’s network infrastructure.

In execution of your duties, you will be responsible for:

  • Work in a team of Network Engineers to build and deploy projects and technical support as required to a high standard across hosted and wide-area connected customers as part of a Managed Service offering.
  • Implement and support customer solutions into the datacentre infrastructure
  • Implement and support customer WAN solutions utilising MPLS technology
  • Maintain 100% uptime of our network infrastructure and customer solutions
  • Provide pro-active input into the on-going development of the core network strategy
  • Provide pro-active input into the on-going development of the datacentre strategy
  • Provide pro-active input into the on-going development of the Network Operations team
  • Investigate and resolve support logs in a timely manner
  • Attend meetings to present or review solutions either onsite or at other offices
  • Deliver excellent customer service
  • Reporting to the Technical Team Leader (Dorking).


  • Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.
  • Manage, meet and maintain service levels, where appropriate providing input to other teams or team members, where necessary taking ownership of and managing problems.
  • Provide a point of escalation where appropriate to maintain technical service to customers.
  • Ensure known issues and routine tasks are being managed and documented in order they can be dispensed at first line to increase first line resolution rates.
  • Manage or act as central point of contact for incidents escalated from service desk or second line to Senior Technical Specialists.
  • Manage and nurture a confident and trusted interface with customers and other business units.
  • Excellent knowledge of company processes, procedures and systems.
  • Actively seek to improve and grow own skill and knowledge base in appropriate areas.
  • Ability to be creative in problem solving.
  • Maintain progress on several projects and disciplines simultaneously.
  • Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.
  • Provide backup to support team as required in times of absence, major incidents and high demand.
  • Commitment to delivering high quality support services not only individually, but also through 1st and 2nd line teams.
  • Escalate, where appropriate, any issues that cannot be resolved in a timely manner.
  • Promote customer confidence through providing excellent and informative support.
  • Preferred Skills
  • Minimum CCNA, preferable CCNP or demonstrable progress towards CCNP
  • Intermediate knowledge of Cisco router, switch and security products gained working within a service provider environment
  • Intermediate knowledge of Cisco IOS via a command line
  • Intermediate knowledge of IP networks and fault-finding
  • Intermediate knowledge of VTP, Spanning-Tree, VLANs, OSPF, BGP, MPLS
  • Knowledge of Cisco (or equivalent) third-party management and monitoring tools
  • Knowledge of F5 load-balancer products
  • Knowledge of working with high-security and high-availability solutions
  • Knowledge of VOIP and QoS/CoS
  • Knowledge of networking within VMWare, Microsoft and Linux platforms
  • Experience with dealing with third-party telco providers


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