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Payroll Support - London

Application Support
Ref: 317 Date Posted: Tuesday 06 Nov 2018
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Great opportunity for a Payroll Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be to ensure the provision of high quality product support to our client’s customer base.

Job Title: Payroll Support 

Location: Newport Pagnell

Salary: £Competitive   

Duties

  • Key focus on ensuring all incidents, problems, service requests and change requests are dealt with in a professional manner within the SLA and to the satisfaction of the customer.
  • Develop knowledge and skill sets to confidently support products and solutions
  • Utilise knowledge and experience of operating systems and databases to investigate reported faults.
  • To retain ownership of all issues logged by the customer until resolution.
  • Liaise with Development to find resolutions to reported software faults and to ensure that defects and change requests are managed effectively.
  • To produce concise issue resolution and user documentation as required.

Key Skills:

  • Previous experience in a customer focused environment.
  • IT literate with a genuine interest in learning software.
  • Strong interpersonal skills
  • Self-starter, driven to learn
  • Strong problem solving skills