Great opportunity for a Payroll Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be to ensure the provision of high quality product support to our client’s customer base.
Job Title: Payroll Support
Location: Newport Pagnell
- Key focus on ensuring all incidents, problems, service requests and change requests are dealt with in a professional manner within the SLA and to the satisfaction of the customer.
- Develop knowledge and skill sets to confidently support products and solutions
- Utilise knowledge and experience of operating systems and databases to investigate reported faults.
- To retain ownership of all issues logged by the customer until resolution.
- Liaise with Development to find resolutions to reported software faults and to ensure that defects and change requests are managed effectively.
- To produce concise issue resolution and user documentation as required.
- Previous experience in a customer focused environment.
- IT literate with a genuine interest in learning software.
- Strong interpersonal skills
- Self-starter, driven to learn
- Strong problem solving skills